Shipping Policies

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order. It usually takes 1-3 business days to process your order. Once we've processed it, we can then ship it.

Shipping

 

Please note:

1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
3. What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
4. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
5. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into holyartisans.com "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

 

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

 

For further inquiries:

If you have any further questions, please contact our customer services at service@holyartisans.com

 

Tax

holyartisans.com will not collect any tax on you.

About delivery services zone

Our delivery services are currently only available to locations within the continental United States and Canada.

About shipping time

After you confirm the order, we will process your order within 24 hours. So please allow us to send your order within 3-7 working days after placing the order.

About tracking detail

After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment will be delayed for updates, please don’t worry.

After receiving the order tracking number, you can inquire on the international logistics website at https://holyartisans/track-order/ to track the status of your order, if still is not more than five working days logistics update record, please send an email to service@weetale.com help you to query the detailed order information.

About cancel order 

Please review our return policy.

About Shipping fee

 

Free shipping for Canada, United States, Australia, New Zealand, United Kingdom.

Any question

Please contact service@weetale.com